A commercial office may appear to be a relatively low-risk business environment, but every office carries its own combination of property, liability, employee, cyber, and operational exposures.
From a client slipping in your lobby to water damage that forces you to temporarily relocate, an unexpected loss can disrupt your business and create significant financial consequences.
We look beyond simply putting a property and liability policy in place. We focus on understanding your operation, identifying potential coverage gaps, and building an insurance program designed around the risks your business actually faces.
Commercial Office — Beyond the Traditional BOP
For years, many small and mid-sized commercial offices have been insured through a Business Owners Policy (BOP) or a traditional commercial package policy that combines property and liability coverage into one program.
For many businesses, that can still be an appropriate solution.
But it isn't necessarily the only solution.
We're increasingly seeing opportunities to separate the property and liability portions of an insurance program rather than automatically placing both with the same carrier.
Why?
Because the best property market for your building isn't necessarily the best liability market for your business.
By separating the two, we may be able to approach different insurance markets that specialize in each exposure and build a program around the individual risks.
That can potentially provide:
Broader property coverage
More favorable property terms
Higher or more appropriate limits
Better protection for specific exposures
Access to specialized liability markets
More flexibility in deductibles
Improved policy wording
And, in some cases, a lower overall insurance premium
A packaged policy can be convenient, but convenience doesn't necessarily mean it's the most competitive or comprehensive solution.
We believe your insurance program should be evaluated based on coverage, exclusions, limits, risk, and total cost—not simply whether everything can be put into one policy.
That's why we look at the individual components of your program.
Property is one risk. Liability is another. Why assume the same carrier is the best choice for both?
When reviewing an existing BOP or commercial package, we can evaluate whether separating the program makes sense.
We'll look at factors such as:
Building construction and occupancy
Property values
Location and catastrophe exposure
Business personal property
Business income requirements
General liability exposures
Professional services
Employee exposures
Current exclusions
Deductibles
Coverage limits
Loss history
Current premium
Available insurance markets
From there, we can determine whether a traditional package remains the right solution—or whether a separate property and liability structure may provide a better alternative.
One of the biggest misconceptions in commercial insurance is that broader coverage automatically means a higher premium.
Sometimes it does. But sometimes a different market, policy structure, deductible, or underwriting approach can produce better coverage at a competitive—or even lower—overall premium.
We've helped identify opportunities where moving away from a traditional BOP or package structure created a more attractive combination of coverage and cost.
If you've had the same BOP or commercial package for years, it may be worth taking another look. Especially, if you have a larger portfolio and looking to utilize your economies of scale.
The insurance marketplace changes. New carriers enter markets. Underwriting appetites change. Property and liability markets evolve. Your current program may be good—but that doesn't mean it's still the best program available to you.
Mike Smith Insurance can review your existing coverage and determine whether there is an opportunity to restructure your insurance program.
Common premises exposures include:
Slips and falls
Injuries in common areas
Stairway and elevator accidents
Parking lot and sidewalk incidents
Falling objects
Property damage to third parties
Accidents involving visitors or contractors
General liability coverage can provide protection against certain covered claims involving bodily injury and property damage.
But the policy wording matters. We review the coverage and exclusions to help identify where your liability protection may be limited.
Your office represents a significant investment in your building, improvements, furniture, equipment, technology, and business property.
Potential property losses can result from:
Fire
Wind and storms
Water damage - see more below
Theft
Vandalism
Electrical events
Other covered causes of loss
A comprehensive property program should take into account not only the building itself, but also the property and improvements necessary to keep your business operating.
What happens if your office can't operate following a covered property loss?
Even when a building is being repaired, your expenses may continue.
Payroll, rent, utilities, loan payments, and other operating costs don't necessarily stop because your business has been forced to close or relocate.
Business income and extra expense coverage can help address certain financial losses resulting from a covered interruption.
We help clients evaluate whether their limits and assumptions accurately reflect the financial needs of their business.
Water losses can be particularly disruptive to office operations.
Potential causes include:
Burst pipes
Plumbing failures
Roof leaks
Sprinkler leaks
HVAC issues
Frozen pipes
Sewer or drain backups
Water can damage flooring, walls, furniture, electronics, records, and computer equipment—and may make portions of an office unusable.
Understanding the policy's water-related coverage, deductibles, exclusions, and limitations is important.
Today's office relies heavily on technology.
Even a small business may maintain customer information, employee records, financial information, payment information, passwords, and other sensitive data.
Cyber exposures can include:
Data breaches
Ransomware
Phishing
Business email compromise
Cyber extortion
System outages
Loss of electronic data
Privacy-related claims
Cyber insurance can provide coverage for certain first-party and third-party losses associated with covered cyber events.
Cyber protection should be evaluated separately rather than assuming a traditional property or liability policy will address every technology-related loss.
Employees create another category of liability exposure.
Businesses may face allegations involving:
Wrongful termination
Discrimination
Harassment
Retaliation
Failure to promote
Employment-related disputes
Employment Practices Liability Insurance, commonly referred to as EPLI, can provide protection for certain employment-related claims.
For businesses with employees, this is an exposure worth discussing—not assuming it is covered elsewhere.
Some offices provide professional advice, consulting, design, accounting, legal, financial, technology, or other specialized services.
General liability insurance generally isn't intended to replace professional liability coverage.
If your business provides professional services, an error, omission, or alleged failure to perform can create a very different type of claim.
Professional liability coverage may be an important component of the overall insurance program depending on your operations.
Businesses can also face losses that don't involve a traditional property or liability claim.
Examples include:
Employee theft
Forgery
Fraud
Computer fraud
Funds transfer fraud
Theft of money or securities
Crime coverage can help address certain losses resulting from covered criminal activity.
A serious liability claim can exceed the limits of your primary general liability policy.
An umbrella or excess liability policy can provide additional limits above certain underlying policies, subject to its own terms and conditions.
The appropriate limits depend on your business, assets, operations, contracts, and overall exposure.
One of the most important parts of an insurance review is identifying what your policy doesn't cover.
We look beyond the declarations page and review policy language and endorsements for potential restrictions involving:
Liability exclusions
Contractual liability
Professional services
Employment practices
Cyber incidents
Abuse and molestation
Assault and battery
Pollution
Communicable disease
Property exclusions
Water damage
Business income limitations
Other coverage restrictions
The goal isn't simply to find a policy with a competitive premium.
The goal is to understand what happens when something goes wrong.
Every commercial office is different.
A law firm has different exposures than an accounting firm. A property management company has different risks than a technology company. A medical office has different requirements than a professional services firm.
That's why we start with the business—not a generic package.
We will work with you to understand your operations, identify potential exposures, and develop an insurance program designed around your specific needs.
Your policy may look comprehensive until you need it.
Let us review your current insurance program and identify potential coverage gaps, restrictive exclusions, and areas where your protection may be improved.
Don't wait until a claim to find out what your policy doesn't cover.